Patrons are strongly encouraged to wear well-fitting, high-filtration face masks (N95/KN95/KF94), because of the potential for viral transmission in indoor environments where physical distancing is challenging.

Masking is a simple and effective means to curb viral spread and make public spaces more accessible, equitable, and inclusive, as well as safer for vulnerable individuals in our communities. Masking also reduces risk of exposure for touring artists whose livelihood and well-being can be negatively impacted by transmission at events and gatherings.

Click here to review Health Canada’s official guidance on masking.

All individuals onsite are requested to practice physical distancing where possible and practice respiratory etiquette (i.e. coughing/sneezing into a tissue or bent elbow) at all times.

Proof of full vaccination against COVID-19 is not currently required.

For full COVID-19 policy, click here.

All patrons, regardless of age, are required to have a valid ticket in order to enter Bridgeworks.

Tickets to Bridgeworks events are available exclusively online, through bridgeworks.ca. It is recommended that fans purchase only through the venue’s links to ensure that they receive the most up-to-date event information and are protected against outdated/misleading information or fraudulent sales transactions.

You can find ticket links to upcoming shows on the venue’s website or directly through official ticketing platform Tixr at this link.

Tickets are subject to availability. We do not hold or reserve tickets, and cannot guarantee that tickets will be left at the time of your arrival. We recommend all fans purchase tickets in advance online.

WAITLIST

Fans who miss out on tickets before tickets sell out can register their interest and payment preferences on the Waitlist that appears on Tixr ticketing pages. When an event sells out, a Waitlist will automatically be generated. Fans can pre-authorize their credit cards for an order of tickets and orders will be immediately fulfilled if and when more inventory becomes available. In order to protect fans from being ambushed by last-minute automated charges to shows they can no longer attend, the Waitlist will expire 48 hours before the show. Click here for more info on Waitlist.

HARD TICKETS

There is no option to purchase physical tickets in advance of an event. If an event has not sold out by door time, remaining tickets may be available at the door for a modest premium.

CANCELLATIONS / REFUNDS

All ticket sales are final. Refunds will only be issued for cancelled events. Ticket purchasers will be informed of event postponements or cancellations via email.

Requests related to the above should be directed via email to office@sonicunyon.com, originating directly from the email associated with the ticket purchase.

Aside from permit-only accessible parking, there is no public parking available onsite, and patrons are asked not to park curbside in the neighbourhood directly west of the venue (Caroline south of Barton, Windsor, and the south side of Barton between Hess and Caroline are all permit parking zones for residents).

Do not park in front of houses on the south side of Barton between Hess and Caroline. This is a permit parking area reserved for residents and you may be ticketed/towed.

There are approximately 40 paid parking spots in Municipal Car Park 49 at the corner of Barton and Caroline.

Roughly 200 street parking spaces are available within two blocks of Bridgeworks, located curbside on Hess, Caroline and Tiffany north of Barton. Additional parking capacity may be available at West Harbour GO, two blocks north of Bridgeworks. The station has 300 spaces of surface parking, with access at Tiffany.

Please be respectful of our neighbours when travelling to and from the event.

For full parking/directions, click here.

Bridgeworks is dedicated to showcasing dynamic events — programming that celebrates creative visions and voices from across the region and beyond — fostering a diverse and inclusive arts ecosystem and enabling people to connect and collaborate.

Bridgeworks was founded out of a desire to showcase the city’s cultural vibrancy and eclectic arts landscape, and remains dedicated to honouring, showcasing and celebrating all varieties of creative work. Bridgeworks is committed to inclusion, diversity, equity, and accessibility, and strives to create an environment in which all participants may flourish. We are committed to removing systemic barriers to access and opportunity, and to constantly refining and enhancing our operations to serve the community better.

Bridgeworks is an accessible venue with accessible parking and diagonally striped access corridors adjacent to the venue entrance. Stage, bar, and accessible washroom facilities are all conveniently located on the main level. All-gender washroom also features a fold-down baby-changing table.

Most Bridgeworks events are configured as General Admission standing, but a limited number of temporary seats are typically located around the perimeter of the room, where they must remain for safety reasons. (Please note seated attendees at a show ticketed for a standing audience may experience compromised sightlines as a result of height differentials.)

If you have any additional accessibility needs, please contact the venue before the day of event and our staff will make every effort to accommodate them.

• Aerosol cans

• Alcoholic beverages, illegal drugs or other drug paraphernalia 

• Animals (except Certified Service Animals wearing service vest)

• Artificial noise makers (air horns, etc.)

• Backpacks ( of any size)

• Beach balls, helium balloons or other inflatables

• Bikes, e-bikes, scooters, e-scooters, unicycles, onewheels & hoverboards

• Drones of any weight class

• Face coverings other than niqabs , burqas, or surgical masks/respirators (which must be removed for purposes of confirming ID)

• Fireworks, sparklers, stink bombs, smoke grenades

• Folding chairs, lawn chairs, sun loungers, or other furniture

• Footballs, volleyballs, Frisbees and other sporting goods

• Glass or metal containers; empty clear plastic/Nalgene bottles (maximum 500mL) are permitted for drinking water only

• Large umbrellas

• Lasers, laser pointers, or glow sticks

• Outside beverage, alcoholic or otherwise

• Parcels, packages, or items the contents of which are not displayed

• Permanent markers, etching pens, spray paint

• Professional cameras or video and audio recording devices

• Skateboards, roller blades , or roller shoes

• Sticks or clubs (including signs or banners attached to sticks, or selfie sticks) 

• Weapons, chains, spikes, pocket knives 

• Prohibited items also include any items that in the judgment of facility management pose a safety hazard or diminish the enjoyment of an event by other guests.

• No objects may be tossed or thrown in any area of Bridgeworks

• Shirts and shoes are required to be worn at all times

• Clothing displaying profanity may be asked to be removed or covered at management’s discretion

• No gang insignias permitted 

This list is subject to change without notice by venue management.

For the safety, security and enjoyment of all, we ask that you only bring small clutches, box bags, belt/hip bags, fanny-packs, crossbody slings, or see-through bags to allow security staff to safely and efficiently screen and welcome fans into the event. Please leave large bags and items at home or arrange storage offsite.

All persons entering the venue are subject to search when entering the venue. This can include pat-downs, bag searches (purses, large bags, diaper bags, etc), and/or wand checks. All pat-downs are performed by trained security personnel. The level of searching required is dictated by the show and may vary. 

No backpacks are allowed inside Bridgeworks.

Patrons with backpacks or bags that do not fit the policy requirement will be required to check their backpacks at coat check at their own expense and assumption of liability for lost items.

For most events presented between October and May, coat check services are available for a nominal charge. Please note that said service availability is always weather-dependent.

Venue capacity may exceed coat check capacity, which may have been reached by the time later attendees arrive.

All items checked in at Bridgeworks are yielded to Coat Check with no assumption of liability by staff, promoter, or venue. Please do not check valuables as the venue cannot be held responsible for any damaged, lost or stolen items.

Alcohol will be served at most Bridgeworks events to those 19 years and older, and all attendees may be required to show proof of age.

No alcohol will be allowed to be brought in or out of the venue.

Any person appearing to be intoxicated before entering Bridgeworks may be denied entry at the discretion of security and/or event staff. Any guest found intoxicated within the venue or causing disturbance, as determined by security, management, or event staff, will be asked to leave the venue without a refund.

Bridgeworks is committed to the health and safety of our employees and our patrons and is a smoke-free building.

In accordance with City of Hamilton By-Law No. 11-080 and the Smoke-Free Ontario Act, no smoking is permitted within the venue. Smoking may be grounds for removal (and if enforcement officials nab you, potentially a hefty fine). Also forbidden and potentially grounds for removal: vaping, and/or smoking e-cigarettes, and/or smoking cannabis, whether medical or recreational (in accordance with the Smoke-Free Ontario Amendment Act, 2016). Per Section 45(2) of Regulation 719 of the Liquor Licence Act, controlled substances, illegal drugs and/or drug paraphernalia are not allowed on the premises. Medical marijuana is also prohibited inside the venue. We recommend that you store your provisions in your vehicle to enjoy after the event. (Established exemptions for traditional Indigenous cultural or spiritual purposes may be accommodated via prior arrangement with venue management.)

A re-entry system is available for smokers during all Bridgeworks events. Anyone found smoking inside Bridgeworks will be ejected and may be subject to the maximum fines as per Ontario’s Smoke-Free Act.

Bridgeworks is committed to fostering a harassment-free environment for everyone while on our premises. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others.

Unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures towards other guests, and/or staff

• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance, or other;

• Harassment, including unwelcome or hostile behaviour, physical contact, or sexual attention;

• Fighting or any other type of violence;

• Wearing or using clothing, signs, and banners which are offensive in nature;

• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances;

• Throwing objects or interfering with the progress of the event;

• Being in possession of alcohol not purchased inside the venue;

• Being a minor in possession of alcohol or providing a minor with alcohol;

• Being in possession of weapons, illegal substances, or any other prohibited items;

• Smoking (including e-cigarettes, personal vaporizers, and cannabis) inside the venue. Smoking should take place only in the designated smoking area outside the entrance doors;

• Unpermitted/unaccredited access and breaching perimeters to the venue, VIP areas or other restricted areas; and

• Any other conduct that may be deemed by venue staff to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

Intentional and excessive disruptions to a show by guests will result in immediate removal from the venue and may result in charges being pressed.

We expect all Bridgeworks visitors to treat artists, patrons, and venue staff in a professional and courteous manner. Please:

• Be considerate in speech and actions.

• Respect the boundaries of others.

• Follow the directions of staff when requested to do so.

If you are subject to, or if you witness, a violation of our policies, please let the closest staff member know as soon as possible. If you see something, say something.

Please report any safety concerns to our staff, management, or security team right away.

The following blanket restrictions apply:

• No Video Recording from any source other than mobile phone

• No Audio Recording from any source

• No Professional Cameras (any camera with a detachable/interchangeable lens) 

• No iPads/tablets

• No photography using flash or supplemented lighting sources.

Professional cameras or video and audio recording devices are not permitted except for officially accredited and credentialed media outlets as approved by venue management and/or third-party promoters.

Every event or show may also have its own unique camera policy, and every event contract places a range of restrictions on the venue in order to protect the performers and/or prevent unauthorized pictures from being distributed.  Please note: In all instances the show camera policy supersedes the venue’s standard camera policy. Violation of policy will constitute cause for removal from event. Photo accreditation is extended to media outlets only. 

Please submit all media accreditation requests through this link at least three (3) days before the event date.

Bridgeworks will only grant photo passes for those shooting for accredited media outlets. No freelance photographers. Advertising personnel, marketing and sales associates, and similar support staff employed by media outlets do not qualify for media credentials.

Accreditation does not permit media to record audio or video of performances unless the accredited individual obtains special permission from the artist, and that this is confirmed with the venue in advance of day of event. Requests do not guarantee access but all will be considered. If you have a request that is not covered by the form, please reach out to David Young at deege@sonicunyon.com.

For 19+ events, attendees must be prepared to provide valid identification must be current, government-issued and include a photo of the person and the birth date. Acceptable forms of photo identification include:

• Ontario Driver’s Licence with a photo of the person to whom the licence is issued;

• A Canadian Passport;

• Canadian Citizenship Card with a photo of the person to whom the card is issued;

• Canadian Armed Forces Identification Card;

• A photo card issued by the Liquor Control Board of Ontario (LCBO), entitled Bring Your ID (BYID);

• A Secure Indian Status Card issued by the Government of Canada;

• A Permanent Resident Card issued by the Government of Canada; or

• A photo card issued under the Photo Card Act, 2008.

For All-Ages events, children under 13 years of age must be accompanied by someone 16 years of age or older.

Events and happenings at Bridgeworks are regularly photographed and videotaped for future promotional use in print, television, radio, et cetera. Events may be photographed and videotaped to be used on social media sites, reports, and other publications. Please note when entering the building you may be photographed or videotaped. 

Attendees’ attendance at Bridgeworks constitutes acknowledgement that your image, likeness, name and/or voice, and/or those of any minor accompanying the attendee, may be used in any live or recorded broadcast, telecast, photograph, video, audio sound, audiovisual and/or other recording taken in connection with the event or other transmission, distribution, public performance or reproduction in whole or in part of the event, for all purposes, worldwide, in perpetuity, and in any and all media now or hereafter known, without compensation. The rights granted herein are assignable.

We make every effort to return stray items to their owners as soon as possible. If you find an item you would like to reunite with its people, please turn it in to staff or security. If you have lost an item and would like to try and locate/reclaim it, you can inquire with staff (at the event) or by emailing us post-event at lostandfound@sonicunyon.com.

For all venue booking inquiries, please email booking@sonicunyon.com with as many specifics about your proposed dates and event requirements as possible.